Application Maintenance & Services
Our application maintenance services are tailor-made for today’s nimble enterprise. Our portfolio-based approach takes a big-picture view of technology, information architecture, people and services. We collaborate with you to understand your business, processes and applications. Then, we deliver results.

We have years of experience enhancing application stability, lowering support costs, reducing total-cost-of-ownership and steering companies like yours towards continuous service and quality improvements.

Application management and maintenance is an important element towards enhancing and extending the life of the applications. ACG's IT focuses on seamlessly maintaining and transforming your business-critical applications to meet changing business needs. 

Our comprehensive set of frameworks, proven methodologies and domain expertise help enable our customers to achieve:
 - Significantly reduce of maintenance costs and increased performance
 - Align with industry trends
 - Faster time-to-market
 - Improve knowledge with tool-based reverse engineering
 - Speed the timely release of programs and enhancements
 - Improved operational efficiency and reduced cost by decreasing the number andn duration of business-critical application outages
 - Best utilization of improved productivity for strategic initiatives

Key Services:

Application Support and Maintenance

Multi-level (Level 1, 2, 3, 4) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains. 

ACG's IT helps its clients meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels. 

ACG's IT can serve as an extension of a client’s support team, or provide turnkey, round-the-clock support services. Our delivery model, which includes a “backend team” able to supplement the core team as necessary, provides clients with flexibility in addressing migration, maintenance, enhancements and support needs.

Our application management services encompass such activities as:

 - Application maintenance
 - Error tracking and debugging
 - Version upgrades
 - Version enhancements
 - Comprehensive user support
 - Helpdesk support
 - Technical troubleshooting
 - Performance monitoring
 - Performance testing
 - Quality assurance testing
 - Documentation development and maintenance